“She couldn’t stop crying, so she asked me to call her husband, which I did, and he came over and they were both so excited, so happy. “This guest when she hit the jackpot, she started crying … happy tears,” he said. Trillo recalled one special win when he went to the winner on a Wheel of Fortune machine. Sometimes, they will be asked if they want to be publicized, where they would sign a photo release form.

The customer must have an ID to confirm themselves and specify if they want cash or a check (checks are for $5,000 and above). “Everything depends on the amounts,” he said. $100,000 or above, GSAs and other casino personnel have to do a machine check to ensure there is no malfunction. $50,000 or above, table games personnel has to be involved to check the jackpot to verify and sign. $25,000 or above, a manager has to be involved. $5,000 or above, two people are involved. They print out the W-2 form and get the money ready in cash or check form for the winner. If the win is $5,000 or less, the GSAs are able to cash it themselves. The GSA assigned to that area goes up and offers congratulations they are the first point of contact. When someone hits a jackpot, every GSA is notified on their devices. While other casinos might have different set-ups, this is the Station Casinos procedure, according to its spokesperson. “I explain to them that if they want to pay their taxes (on the winnings) at that time, they can,” he said. (James Schaeffer/Las Vegas Review-Journal) Red Rock Casino guest service specialist Ephrain Trillo congratulates player after she won $1,600 on video keno Thursday, July 28, 2022, at Red Rock Casino in Las Vegas. If you win at Red Rock Casino, that visit could be from Ephrain Trillo, a guest service ambassador in the slots department. RELATED: Who won what, where and when? Find it on the Jackpots page.

Perhaps, depending on the size of your win, deciding to be generous with family and friends.īut before all of that happens, you’ll get a visit from some casino personnel since you will have a few items to sign. You might start thinking about paying off bills or splurging for a big-ticket gift for yourself. There’s a scream, and then you realize it’s you that is screaming. The symbols line up, or the clinching card is flipped over. The Megabucks slots machine is shown Thursday, July 28, 2022, at Red Rock Casino in Las Vegas.

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